Shares of Star Health rose on June 25, following the announcement of a strategic partnership with Medi Assist aimed at transforming the insurer’s claims process using AI-powered technology and automation.
In a stock exchange filing, Star Health revealed it has adopted MAtrix, Medi Assist’s advanced AI-driven claims platform, as a core part of its digital transformation. The move marks a significant milestone in the company’s push toward faster claims settlement, enhanced customer engagement, and technology-led service excellence.
The platform will assist Star Health in managing rising claims volumes, while ensuring speed, accuracy, and transparency across operations. Leveraging intelligent automation, it reduces manual intervention, streamlines workflows, and introduces a consistent claims experience for hospitals, policyholders, and regulators. Additionally, the AI tools embedded in MAtrix will enable better fraud detection, and minimize waste and abuse.
Speaking on the development, Anand Roy, MD & CEO of Star Health and Allied Insurance, said:
“This is a major step in building robust, in-house claim management capabilities. Our partnership with Medi Assist marks a key milestone in our mission to create a more agile and tech-driven claims ecosystem. Claims are central to the insurance experience, and with this platform, we are improving speed, consistency, and fraud control. Our goal is to increase operational efficiency and strengthen trust with policyholders by standardizing processes and reducing manual tasks. This, along with other ongoing initiatives, reflects our commitment to transparent and customer-first claims services.”
Satish Gidugu, CEO of Medi Assist, echoed the sentiment, adding:
“We are thrilled to partner with Star Health on this transformative journey. This collaboration is poised to set new benchmarks for technology-led insurance operations, ultimately enhancing the policyholder experience across the board.”
The announcement aligns with Star Health’s broader efforts to scale its digital capabilities, positioning itself as a forward-looking insurer in a rapidly evolving healthcare landscape.