Introduction
Patient safety is the foundation of trust and quality in healthcare. In today’s fast-evolving ecosystem, ensuring safety goes beyond protocols—it requires innovation, vigilance, and a patient-first mindset. This listicle spotlights pioneering organizations that are leading the way in patient safety. From advanced technologies and robust systems to staff training and a culture of safety, they are setting new benchmarks. Their initiatives reduce risks, improve outcomes, and strengthen patient trust. Patient Safety Champions 2025 celebrates their unwavering commitment to protecting every life, every day.
S. L. Raheja Hospital, Mahim – a Fortis Associate – has made patient safety a core priority alongside clinical excellence. The hospital has implemented a range of initiatives to ensure high-quality care, including the NICU ‘Mother’s Touch’ project, fall-risk assessment research, DVT prevention, wound care certification, two-hourly HS (Hora Somni) rounds, prefilled syringes, rooming-in with bolsters, and reinforcer and bridging programs. These efforts have significantly strengthened clinical safety, resulting in improved patient outcomes and minimized risks.
Beyond clinical measures, S. L. Raheja Hospital has built a comprehensive safety ecosystem with pioneering fire-prevention infrastructure, quarterly ISS audits, robust evacuation protocols, and expert training in collaboration with agencies such as MCGM and the Mumbai Fire Brigade. These combined initiatives have contributed to zero major incidents in recent years, reflecting the hospital’s unwavering commitment to protecting every life entrusted to its care. For S. L. Raheja Hospital, patient safety is not just a protocol but a promise embedded in every aspect of healthcare delivery.
By: Dr Kunal Punamiya, CEO, S.L. Raheja Hospital, Mahim - A Fortis Associate
ManipalCigna Health Insurance is dedicated to making healthcare in India affordable, accessible, and reliable, with patient safety as a core focus. The company simplifies treatment journeys while protecting individuals from financial risks. Its innovative health plans go beyond hospitalization cover, offering pre- and post-hospitalization benefits, advanced treatment options, and financial protection against critical illnesses.
Emphasizing preventive care, ManipalCigna promotes early disease detection and regular health check-ups, helping customers identify risks early and take timely action to reduce serious complications. Its network of over 15,000 trusted hospitals ensures treatment at facilities that meet strict quality and safety standards, supported by skilled professionals and robust infrastructure.
Beyond coverage, ManipalCigna provides digital tools, personalized risk assessments, wellness programs, and a hassle-free cashless claim settlement process, reducing administrative stress and allowing patients to focus on recovery. Recognized for innovation and customer-centricity, the company continues to deliver future-ready health insurance solutions that safeguard lives, build patient trust, and empower healthier futures across India.
By: Dr. Vidyadhar Dhaware, Head - Claims and Provider Network, ManipalCigna Health Insurance
Narayana Health believes that safe care is the foundation of healthcare, and patient safety guides every decision. With a philosophy of “do it right the first time” and striving for zero harm, the organization implements standardized clinical protocols, surgical checklists, real-time infection monitoring, and digital alerts to prevent errors before they occur. Clinical audits, Mortality & Morbidity reviews, and simulation-based training ensure teams continuously learn and improve.
Safety at Narayana Health extends beyond systems into culture. Every doctor, nurse, and staff member takes responsibility for patient well-being. The “Zero Harm Culture” encourages open reporting of near-misses and adverse events, turning lessons into improvements without blame. These initiatives have led to fewer hospital-acquired infections, shorter stays, benchmarked clinical outcomes, safer surgeries, and improved patient experiences, strengthening the trust families place in the organization.
“Safety is not a target we chase – it is a culture we live. At Narayana Health, zero harm is not an aspiration, it is a commitment.” — Dr. P.M. Uthappa, Group Chief Medical Director, Narayana Health
Molbio Diagnostics is committed to advancing patient safety by making healthcare accessible through portable and cost-effective testing solutions. The company’s Truenat platform and test kits provide rapid, accurate results across a wide range of tests with high sensitivity and specificity compared to conventional diagnostics.
Through in-house R&D and collaborations with global organizations, Molbio Diagnostics continually develops new technologies and expands product offerings to serve underserved populations. By delivering reliable diagnostic solutions, the organization ensures essential medical care reaches those who need it most.
On Patient Safety Day, Molbio Diagnostics reaffirms its focus on providing safe, rapid, and cost-effective healthcare technologies. Its initiatives not only improve diagnostic accuracy but also enhance patient outcomes, demonstrating the company’s commitment to safer and more equitable healthcare worldwide.
By: Mr. Shiva Sriram, President, Business Development, Molbio Diagnostics
Medanta – The Medicity, one of India’s leading super-specialty healthcare providers and ranked the Best Private Hospital in India by Newsweek for six consecutive years, places patient safety at the heart of healthcare delivery. Millions are affected annually by preventable hospital errors, and Medanta addresses this with standardized protocols, clear communication practices, and advanced technology to minimize risks and reduce medical errors.
Electronic health records, medication barcoding, and clinical decision-support tools enhance safety, ensuring every patient receives secure and reliable care. Prioritizing patient safety improves trust, treatment outcomes, and reduces costs of avoidable complications.
Dr. Naresh Trehan, Chairman & Managing Director, says, “At Medanta, our mission is to deliver world-class healthcare by creating institutes of excellence in integrated medical care, teaching, and research. Our patient-first approach allows teams of super-specialist doctors to collaborate seamlessly, offering the best possible customized treatment in line with our guiding philosophy ‘Har Ek Jaan Anmol,’ meaning ‘Every Life Is Invaluable.’”
Max Healthcare remains committed to delivering safe, exceptional care while improving patient outcomes across its network. The organization focuses on clinical excellence, patient safety, innovation, and continuous improvement through multidisciplinary care, robust protocols, and advanced technology integration.
Digital solutions such as electronic medical records, telemedicine, artificial intelligence, and data analytics streamline processes, enhance diagnostics, and empower healthcare professionals to make informed decisions. Investing in talent development through training, knowledge-sharing, and continuous learning ensures that doctors, nurses, and allied healthcare staff maintain the highest standards of care.
By combining technology, skilled professionals, and a culture of collaboration, Max Healthcare fosters patient safety, improves treatment outcomes, and strengthens trust in its healthcare delivery system. The organization continues to raise benchmarks in clinical excellence while nurturing a safe and compassionate care environment.
By: Dr. Arati Verma, Senior VP - Medical Quality, Max Healthcare
Kokilaben Dhirubhai Ambani Hospital, Mumbai, places patient safety at the center of care, guided by a culture of continuous improvement. The hospital’s comprehensive Patient Safety Program aligns with global best practices and accreditation standards, covering infection prevention, operating room safety, and medicines management. Advanced technologies such as Total Lab Automation (TLA), RFID-based systems for transfusion medicine and logistics, and an Acute Kidney Injury (AKI) alert system enhance operational efficiency and enable timely interventions, improving patient outcomes.
The hospital fosters an active learning environment through audits, incident reporting, and multidisciplinary safety huddles. Education programs empower clinicians, nurses, and support staff to identify hazards proactively. Patients and families are engaged through open communication, building trust and awareness. AI-powered Building Management Systems ensure proper medication storage, maintaining drug efficacy and minimizing errors.
These initiatives have led to fewer adverse events, stronger infection control, and improved patient experiences. By embedding safety in every process, Kokilaben Dhirubhai Ambani Hospital continues to set benchmarks in patient care.
“Ensuring patient safety is our foremost responsibility—because every life we touch matters.” — Dr. Santosh Shetty, CEO & Executive Director
At P. D. Hinduja Hospital, Khar, patient safety is a shared responsibility embraced by every caregiver. Through continuous training, open communication, and refinement of protocols, the hospital ensures vigilance is part of daily care. Small but impactful measures, including dedicated mother-and-child floors, stringent disinfection practices, and enhanced security, create a safe and nurturing environment for families.
Special attention is given to maternal and child health, with teams committed to protecting every newborn and ensuring every mother feels secure and supported. This patient-first approach reflects the hospital’s guiding philosophy: doing what’s best for each individual. By combining rigorous safety protocols, compassionate care, and a culture of accountability, P. D. Hinduja Hospital strengthens trust, improves outcomes, and provides a reliable, secure environment for all patients.
By: Ms. Juhi Bhandari - Director and Unit Head P. D. Hinduja Hospital Khar
Trivitron Healthcare places patient safety at the heart of its operations. The organization implements strict quality standards, advanced technology, and continuous training to ensure safety across all touchpoints. Rigorous protocols in product design, manufacturing, and service delivery minimize risks and enhance reliability, reflecting the company’s commitment to excellence.
Beyond compliance, Trivitron cultivates a culture of safety through awareness programs, employee engagement, and customer education. This holistic approach ensures that every team member understands their role in protecting patients. By combining innovation with a steadfast focus on safety, Trivitron Healthcare safeguards lives while delivering reliable healthcare solutions. Patient safety is not just a responsibility—it is a promise to every life the organization touches.
By: Ms. Chandra Ganjoo, Group Chief Executive Officer, Trivitron Healthcare.
KIMS Hospitals integrates patient safety and risk management into every stage of care, viewing them as cornerstones of clinical excellence. Robust infection control, advanced monitoring systems, surgical safety checklists, and evidence-based clinical pathways reduce risks and improve outcomes. Continuous staff education, simulation-based training, and real-time incident reporting reinforce a proactive approach to safety.
Transparency and accountability are central, with every clinical and non-clinical team member empowered to voice concerns and champion safer practices. Patients and families are actively engaged as partners in care, building trust and ensuring shared responsibility. These initiatives have resulted in fewer hospital-acquired infections, smoother recoveries, and enhanced patient and caregiver confidence.
"Patient safety isn’t a choice; it is an ethical responsibility. At KIMS Hospitals, we see every life under our care as a sacred trust. Across India, our promise remains clear—to deliver care that is precise, compassionate, and uncompromisingly safe." — Mr. Saurabh Gupta, Regional COO, KIMS Hospitals, Thane
Philips, a global leader in healthcare technology, continues to strengthen its commitment to safer and more reliable care through innovations that transform patient outcomes. Two of its flagship technologies—the Philips Laser System and Philips Intravascular Ultrasound (IVUS)—are redefining safety and precision in cardiac treatments.
The Philips Laser System uses controlled pulses of light to gently clear complex arterial blockages while reducing the risk of vessel damage. Safety is reinforced through real-time monitoring and specialized training programs that empower clinicians to deliver effective treatments with confidence.
Philips IVUS further enhances safety by providing high-resolution, real-time images of the artery’s interior. This allows physicians to make informed decisions on stent size and placement, significantly lowering the risk of complications. Research has shown that IVUS-guided procedures can reduce major cardiac risks by up to 30% and cut repeat interventions by nearly 50%.
“Every innovation we bring to cardiac care has one purpose—keeping patients safe while giving them healthier, stronger hearts.”
At Holy Family Hospital, Bandra, patient and employee safety is recognized as the foundation of trust and quality care. In today’s complex healthcare environment, safety remains a non-negotiable priority—because every safe step taken directly impacts patient outcomes and lives.
The hospital’s approach goes beyond meeting accreditation standards; it is deeply embedded in its mission to provide quality, compassionate, ethical, and affordable care. Robust safety protocols—from infection control to emergency preparedness—ensure a secure, healing environment for both patients and caregivers.
Holy Family Hospital reaffirms that safety is not just a standard, but a value lived every day.
“At Holy Family Hospital, Bandra, patient and employee safety is our utmost priority. Our commitment to safety goes far beyond accreditations; it is deeply rooted in our mission to deliver quality, compassionate, ethical, and affordable care. Every protocol we implement reflects our dedication to creating a safe and healing environment for all. On this Patient Safety Day, we proudly reaffirm that safety is not just a standard we meet, but a value we live every day.”
— Dr. Sr. Beena, Executive Director, Holy Family Hospital, Bandra, Mumbai
At Cadila Pharmaceuticals, patient safety extends far beyond product development and manufacturing—it continues throughout the entire lifecycle of every medicine. A cornerstone of this commitment is our robust pharmacovigilance framework, designed to proactively identify, assess, and mitigate risks associated with Adverse Drug Reactions (ADRs).
We have built a dedicated pharmacovigilance system aligned with global best practices, ensuring continuous monitoring of drug safety through real-time data collection, case management, and signal detection. Our specialized teams collaborate closely with healthcare professionals to capture and evaluate ADR reports, enabling timely interventions that protect patients and improve therapeutic outcomes.
Regular training programs equip employees, partners, and medical representatives to recognize and report ADRs promptly, fostering a culture where vigilance is second nature. Additionally, awareness initiatives with clinicians and patients promote transparent reporting, ensuring no safety signal goes unnoticed.
This structured and responsive approach has significantly strengthened medication safety and minimized patient risks across our therapeutic portfolio. At Cadila, pharmacovigilance is not just a compliance requirement—it is an unwavering responsibility embedded into our ethos.
“Pharmacovigilance is the backbone of patient safety. By actively monitoring and addressing Adverse Drug Reactions, we go beyond compliance to uphold our deepest commitment—ensuring that every patient receives safe, effective, and trusted care.”
— Dr. Rajiv I. Modi, CMD, Cadila Pharmaceuticals
At Gleneagles Hospital, Mumbai, patient safety has always been the topmost priority. Every initiative undertaken is designed to ensure that patients receive safe, reliable, and timely care.
A key pillar of this commitment is strengthening infection control practices. Rigorous hand hygiene audits, use of protective gear, and strict cleaning protocols across all departments significantly reduce risks of hospital-acquired infections. Emergency codes in the ER ensure patients receive rapid treatment, while surgical and procedural checklists minimize errors and enable seamless coordination among teams.
The hospital also invests in continuous education—regular training sessions and awareness workshops for doctors, nurses, and support staff ensure they remain updated on safety standards. Families are actively briefed on safety measures, while structured feedback mechanisms build confidence and trust in care delivery.
These measures have translated into reduced infection rates, improved patient outcomes, and enhanced satisfaction. Gleneagles Hospital remains steadfast in its focus on continuous improvement, ensuring every patient experiences not only advanced treatment but also uncompromising safety throughout their journey.
“Patient safety has always been our topmost priority. From infection control to emergency preparedness, every step we take is aimed at minimizing risks and maximizing trust. Our goal is clear—every patient must feel safe, cared for, and confident in the treatment they receive.”
— Dr. Bipin Chevale, CEO, Gleneagles Hospital, Mumbai
At Apollo BGS Hospitals, Mysore, patient safety is upheld as a core value and a shared responsibility woven into every level of care. The hospital follows a structured framework that integrates systems, processes, behaviors, technologies, and environments designed to minimize risks, prevent avoidable harm, and mitigate impact when incidents occur.
A strong Culture of Safety is nurtured through open forums that encourage staff to voice concerns, report incidents, and share improvement ideas without fear of blame. Patient engagement remains a key focus, empowering individuals and their families to actively participate in care and share feedback to strengthen safety measures. Employees are motivated through initiatives such as the Compassion and Empathy Champion Awards, Spotlight Recognition, and a Manager Accountability Matrix, ensuring accountability and continuous improvement.
Technology and automation play a central role through electronic medical records, computerized physician order entries, remote patient monitoring, and AI-driven predictive diagnostics that help reduce errors. Leadership involvement through regular walk rounds, reviews, and audits reinforces collaboration, transparency, and excellence.
At Apollo BGS Hospitals, Mysore, patient safety is not a program—it is a daily practice and a collective commitment to protecting every life.
Disclaimer:
“Patient Safety Champions 2025: Protecting Every Life” is a curated editorial feature intended solely for informational and awareness purposes. It does not constitute an endorsement, ranking, or certification by Voice of Healthcare. We acknowledge that many other organizations are also making significant contributions to patient safety in healthcare. The inclusion or order of appearance of organizations in this listicle does not imply preference or priority. Readers are encouraged to conduct their own research for a complete understanding of each organization’s initiatives.